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Anonymous User
Not applicable

Taking money when haven't got an account

My dad had an account a while back and used it a bit but then cancelled his account. For some reason it has started taking £9.99 out of his bank and we have no reason why. He doesn't have an account with you anymore and there is no reason money should be coming out. He can't get on to the hell centre because he doesn't have an account and without you actually having a mobile number he can't solve it. I find it ridiculous that you don't even have a phone number to call up or anything and that we have to email and do all of this just to get your attention it is in fact stupid.
1 REPLY 1
Andy
Legend 5
Legend 5

@Anonymous User

 

Welcome to the forum. NOW TV don't close accounts as such so the username he had should still work, if he tries logging in with it he can check if any passes have activated. If he can't remember his details check here

https://help.nowtv.com/article/forgotten-login-details

 

If he still needs help he can pop onto live chat and they can track the payment using his card details. To get to live chat, go to the following help page and choose the live chat option.



https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv

 

He doesn't need to be logged in to use live chat.