TV Guide not working

[Cay]

For the last week, I am lucky if the TV guide loads. When it does and I manage to get one of the channels on, after a while it displays the NOW sign floating across the screen as if it is idle. I have hard reset, switched off the WiFi and turned it back on again. This hasn't worked. I can see that a lot of other people are having this issue and are getting no resolution. Can someone help me please?

[gavs82008]

@Cay 

What device is it you’re using?

NOW branded stick?
Amazon fire stick?
Roku stick?
Smart TV with the native app?

[Cay]

Hi, it's the NOWtv branded stick.

Thanks 

[gavs82008]

@Cay 

Does the guide work on any other devices or just limited to the stick?

[Cay]

I don't know I'm afraid, I only watch it on my TV and for a few hours a night at the most. I have been on to the chat and I've sent videos at their request. I'm not fantastic at technology and it's just slightly frustrating 😂

[RMM71]

You need to turn off the Now screensaver in the settings as that is what you are seeing floating across the screen.

[Cay]

Thank you, but it has never displayed whilst I've simply been watching the TV. This is a new thing 

[schnapps]

Hi @Cay 

Have gone into the Stick Settings and try disabling the screen saver ?