Switching between devices

[Anonymous User]

Hi,

Over the last few days Sky Sports NowTV has been causing real problems. I know that I can no longer stream to more than one device at a time, but when I stop streaming on one device and try and stream on another I receive an error telling me I have exceed the maximum number of devices.

I have had several INCREDIBLY frustrating live chats (which usually time out before any resolution). I have followed all the advice of logging devices in/out etc. but the only thing that resolves the issue is a router reset.

It's almost as if they've made the single device service so poor that people will be forced to purchase the Boost package.

Anyone else experiencing similar issues?

[schnapps]

Hi @Anonymous User

Did you leave it 10 minutes between devices or jumped onto the second device straight away?

https://help.nowtv.com/article/maximum-number-of-simultaneous-streams 

[Anonymous User]

Cheers for the reply/information. Resetting my router seems to resolve the issue, but I'll wait more than ten minutes next time to see if that's it.

[schnapps]

Hi @Anonymous User

The link article says "up to 10 minutes".

Never timed it myself when switching devices to watch NOW content on. 

When I swap between devices, I stop the stream and keep pressing the back button on my device until I get back to the NOW home screen page. 

[Chris]

Watching the cricket in the dining room then switching set off and turning on in the lounge and there is the irritating wait. I am going to cancel my subscription if it's not resolved soon.

[Anonymous User]

i had this issue too. reinstalled the nowtv player app helped a lot for me!

[RoyB]

@Anonymous User 

Have you got Boost? If so, this is why you can switch seamlessly.

Otherwise, you are imagining it.