cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Subtitles

Hi, 

 

Subtitles have suddenly appeared on my Now tv app which I watch through my smart TV.

I can't find any settings menu in the app to disable them.

 

Please help 🙂

  • LG
13 REPLIES 13
Tony-D
NOW Team Member
NOW Team Member

@Anonymous User wrote:

@Tony-D @schnapps

Yep, i have been using the speech bubble to turn them off, the problem seems to be they are always set to ON by default instead of OFF as they should be in the LG Nowtv app. I hope this can be fixed.


Yep, i was afraid of this @Anonymous User I don't even think there is an option to turn them off completely within the LG App. I'll have a word with these guys anyway and see if they can issue a hotfix or a rollback to previous versions as they seemed to work just fine.

commanda6
Legend 5
Legend 5

@Anonymous User wrote:

Hi  @schnapps 

There are quite a few posts appearing about this problem, i also now have it on my LG tv. For some reason subtitles seem to be ON by default instead of OFF, and there's no main setting to override this so you have to turn them off each time you start watching something on the app. Do you know who to tag about this so hopefully it will be fixed??

 


Hi @Anonymous User @schnapps @Tony-D

if I remember correctly. While subtitles shouldn't be switched on by default the app will remember what the subtitle state was when you last used it so if you had subtitles switched on when you last used the app and didn't turn them off before exiting playback, then the next time you use the app assuming that subtitles are available for the piece of content that you are watching. Subtitles will be switched on when you place that content. 

With NowTV hardware/Roku things work a bit differently because there is and 'always on' setting that can be used for subtitles. 


I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.
Anonymous User
Not applicable

@commanda6

Yep i keep turning them off each time i watch something and they stay off, but when i use the app again they are back on by default!  So the app definitely isn't remembering my preference, guess it's just a bug that needs a fix.

Anonymous User
Not applicable

 

    • ain menu
     
     
  • Hi how do I turn off subtitles on my now box ? I didn’t even put them on trying to watch Mrs browns boys on channel gold