30-09-2018 19:41
Hi,
Subtitles have suddenly appeared on my Now tv app which I watch through my smart TV.
I can't find any settings menu in the app to disable them.
Please help 🙂
01-10-2018 13:18
@Anonymous User wrote:
Yep, i have been using the speech bubble to turn them off, the problem seems to be they are always set to ON by default instead of OFF as they should be in the LG Nowtv app. I hope this can be fixed.
Yep, i was afraid of this @Anonymous User I don't even think there is an option to turn them off completely within the LG App. I'll have a word with these guys anyway and see if they can issue a hotfix or a rollback to previous versions as they seemed to work just fine.
01-10-2018 13:52
@Anonymous User wrote:
Hi @schnapps
There are quite a few posts appearing about this problem, i also now have it on my LG tv. For some reason subtitles seem to be ON by default instead of OFF, and there's no main setting to override this so you have to turn them off each time you start watching something on the app. Do you know who to tag about this so hopefully it will be fixed??
Hi @Anonymous User @schnapps @Tony-D
if I remember correctly. While subtitles shouldn't be switched on by default the app will remember what the subtitle state was when you last used it so if you had subtitles switched on when you last used the app and didn't turn them off before exiting playback, then the next time you use the app assuming that subtitles are available for the piece of content that you are watching. Subtitles will be switched on when you place that content.
With NowTV hardware/Roku things work a bit differently because there is and 'always on' setting that can be used for subtitles.
01-10-2018 14:00
Yep i keep turning them off each time i watch something and they stay off, but when i use the app again they are back on by default! So the app definitely isn't remembering my preference, guess it's just a bug that needs a fix.
02-12-2020 22:11