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Reanoore96
Occasional Poster

Subtitles

Has anyone had a problem recently with subtitles on there now tv? Subtitles are saying off but there on. And the film dosnt contain subtitles nor does the other ones ive tried watching .

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ruthiesully
First Poster

Re: Subtitles

I can't take the subtitles off anything on NowTv please can some one help.  Thanks, Ruth

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schnapps Legend 5
Legend 5

Re: Subtitles

Hi @ruthiesully

What playback device or smart TV are you using with the NowTV App ?

If you play something on nowtv showing subtitles, press the pause button on your remote where a info screen will pop up and on the bubble speach icon bottom right try switching it off to disable subtitles.

If the subtitles re appear on further content then you might have to go into your device menu settings and see if there is an option somewhere to switch off captions.

Also if you are using a smart TV perhaps see if the subtitles button on the smart TV remote controller is having any effect with the subtitles on the NowTV App.

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Reanoore96
Occasional Poster

Re: Subtitles

I pressed the pause both in and did it that way and it's worked!! Thank you very much I was looking my mind on wondering what was the matter as ide tryed my tv and everything haha. Thanks