20-11-2018 13:33
I have recently subscribed to the Now Tv movie pass with the Black Friday deal and reading that subtitles are now available on Samsung Tvs .
I have a Samsung smart Tv (UE 50JU6800) and have got the app working and playing movies but i don't seem to be able to get the subtitles working . During a movie i press the ok button to see the menu FF, info subtitles etc and then click on the speech bubble which brings up a drop down menu which should toggle subtitles on/off but whatever button i press on the remote it doesnt move the box from off to on . I see the purple off box and what i assume is the top of the on box underneath it , so i assumed pressing down would change it but it just takes me back to the previous menu (the other direction buttons dont do anything either).
I have tried on 3 different movies and all state that subtitles are available , so I am hoping that there is a simple answer that someone can help me with.
Thanks in advance
26-12-2018 14:07
I tried calling them and no-one understood🤦🏽♀️
4 hours that I will never get back!!
not quite sure how the NOW TV customer service have nomidea how to resolve this issue.
good luck and if you come to a resolution please let us know
28-12-2018 13:07
Same problem here with Samsung UE55KS7000. Spent ages on chat and they gave up in the end. No ETA for a fix.
06-01-2019 21:57
Same problem on a UE55KS9000T. Must be a bug in that app. I wonder if anyone from the Samsung app dev team monitors this forum? Should be very easy for them to fix....
02-03-2019 16:49
Has anyone figured out a fix for this yet pls?
10-01-2021 21:50
Move the right remote key over English and press ok Once then ps return and it should come up, has for me on my Samsung ue49ru7300 49