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Hendo85
Occasional Poster

Subtitles not working anymore.

Even with the "s" next to the description and highlighted speech bubble, the subs just dont work anymore on my samsung tv. Ive activated subs on my tv menu but nothing. Movies i have watched before with subs no longer work. Any ideas??

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NXN
Occasional Poster

Re: Subtitles not working anymore.

I have the same issue since Samsung TV made an update about 6-7 weeks ago. I contacted customer service and they replied that they are aware and working on it. Well, 2 months down the line still working on it!!! It is nothing you can do until they sort it out with Samsung. Bytheway they still work via PS4 (Sony)

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Hendo85
Occasional Poster

Re: Subtitles not working anymore.


@NXN wrote:

I have the same issue since Samsung TV made an update about 6-7 weeks ago. I contacted customer service and they replied that they are aware and working on it. Well, 2 months down the line still working on it!!! It is nothing you can do until they sort it out with Samsung. Bytheway they still work via PS4 (Sony)


Ahh right that would make sense then. Hopefully it will get sorted out soon! Thank you for your reply.

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Missingsubtitle
Occasional Poster

Re: Subtitles not working anymore.

Can i ask which customer services are aware of it please. I have the same problem and Samsung and Now TV have been useless on giving me an answer on this problem.  Thanks you so much

Hendo85
Occasional Poster

Re: Subtitles not working anymore.


@Missingsubtitle wrote:

Can i ask which customer services are aware of it please. I have the same problem and Samsung and Now TV have been useless on giving me an answer on this problem.  Thanks you so much


Now tv didn't know what i was talking about when i queried it so im guessing it will be samsung customer services. 

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NXN
Occasional Poster

Re: Subtitles not working anymore.

I spoke to NOW tv customer service. They told me,whoever I spoke,that the
team was aware and they try to resolve it. I felt he had no clue and just
tryingto get rid of me but there isn't much more from my side to do. In
fact it may worth to contact Samsung as it happened after their update on
the software. Not aware if someone has done it