Streaming problems

[Anonymous User]

Constant problems since football has returned though ad signed up £25 reduced price for 3 months and constantly problems seems to be a major moments every game this has been !!  “Sorry there was an error in the player” then ”Unknown page error” 

[schnapps · Accepted solution]

Hi @Anonymous User 

I am assuming you are using a LG Smart TV with the native inbuilt NowTV App ?

If so, a few people fixed this error message by carrying out a full factory reset on their LG television.

Should you factory reset your television, you would have to setup the television again from scratch.

[CONDOR]

There has always been a problem with streaming Nowtv sports on LG Televisions. Forget the factory reset I am going to cancel the Sports. 

[CONDOR]

If you bring up LG CONTENT on the Smart apps and launch NOWTVfrom there it seems to work,but I am still going to cancel sports.

[schnapps]

Hi @CONDOR 

If you are getting the Unknown Player Error code PL-0 on an LG Web OS Smart TV you could try this in the linked thread below.

i don't own an LG Smart TV myself.

https://community.nowtv.com/t5/Set-top-boxes-Smart-TVs/LG-TV-Error-Code-PL-0/m-p/554985 

[gavs82008]

@CONDOR @schnapps 

When I had an LG for my main TV I found often that I had to set it back to factory settings just to get NOW working properly again.

Its a pain yes, but factory reset is generally the best way to resolve any issues with NOW on LG TVs.

[Anonymous User]

I’m having the same problem on my Samsung smart TV. Probably going to cancel service been paying for two weeks and getting nothing 

[gavs82008]

@Anonymous User 

Same advice for the Samsung TV as mentioned by @schnapps  set your TV back to factory settings.