cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Streaming Quality (4865 / 2384)

Hi,

I’m new to Now TV (about a month) I’ve tried to discuss this with an agent via chat but they ended the conversation (I don’t know if this was by accident or diliberately).

I’m using the Now TV app on my LG TV, I have Sports / Cinema & Entertainment passes, all of the available channels have a stream quality bit rate of 4865, the picture looks great even on my 4K TV, the problem I’m having is that 5 specific channels (Gold / Comedy Central / Syfy / Discovery & MTV) all under the Entertainment pass have a streaming quality of 2384, so those channels look very poor (unwatchable really)

This happens on my Now TV stick too, just those channels only.

Why are those channels not streamed at 4865?

I’m aware that all channels have a 720p resolution across all channels, so it’s a problem with the bitrate, also my internet connection is fine and does not go up or down, just those channels have been the same since I started watching...

Thanks in advance.
1 REPLY 1
Anonymous User
Not applicable

Yes on standard definition   only 2384?  ???because gold hd  mainly is standard   the shows that are in hd ate in 4865 same with the any other channels what  are in SDEF  🤔