cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Sports day pass not working

Hi, just downloaded the free trial on my firestick and paid the sports day pass, but I'm getting an error message OVP_00005 When I try to access the channels 🤷‍♂️

  • LG
1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@Anonymous User 

There is a bit of a stupid fault with the day membership. 
You will need to activate it on your mobile device then move back onto the Amazon fire stick.

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

12 REPLIES 12
gavs82008
Legend 5
Legend 5

@Anonymous User 

There is a bit of a stupid fault with the day membership. 
You will need to activate it on your mobile device then move back onto the Amazon fire stick.

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable
Cheers for the reply, but even though my payment is showing in my account
it won't launch on my phone either.
Cheers
Stuart
Saint1976
Elite 3

@Anonymous User when you tried on your mobile device, were you using your wi-fi connection? If so, try using your mobile data. If it works on your mobile data it would point to a network issue. Are you using a VPN or PiHole?

 

Also, just a quick check that you are in the UK and have downloaded the UK Now app? 

Anonymous User
Not applicable

im having the same problem

Anonymous User
Not applicable

Me too. Paid for day pass. Being repeatedly requested to install player.

gavs82008
Legend 5
Legend 5

@Anonymous User 

What device are you using?

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Laptop. Had no problems previously.

Anonymous User
Not applicable

Hi got the same been told ny the help to watch sky sports main event for s couple  of minutes but that says no membership. This rubbish  service 

Anonymous User
Not applicable

I went on my phone and it didn't work, just kept trying and it suddenly came on, then it worked on my firestick