13-01-2020 14:49
@Anonymous User
What device are you watching Now TV?
Have you tried to delete the app and reinstall it?
If you have tried them worth popping onto Live chat to explain the issue.
https://help.nowtv.com/article/how-to-submit-a-complaint
14-01-2020 13:32
@Anonymous User
Hello have you managed to get this resolved with a full reset?