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Katie87
Observer
‎31-12-2022 16:36

Sorry there was an error in the player

How do I fix this? All apps work apart from now tv, when I click on a show this message comes up 

sorry, there was an error in the player

 

i have logged out and back in help!! 

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7 Replies
gavs82008
Legend 5
Legend 5
‎31-12-2022 17:00

@Katie87 

What device are you using?

FYI that I do not work for NOW, just a NOW customer trying to help
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Katie87
Observer
‎31-12-2022 17:10

In response to gavs82008

It works on my iPhone but isn’t working on Samsung tv, all other apps are working but not now

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gavs82008
Legend 5
Legend 5
‎31-12-2022 17:35

In response to Katie87

@Katie87 

Try clearing the app cache on the TV.

https://www.airbeam.tv/knowledge-base/clear-cache-samsung-tv/

Unplug your TV and router for a few minutes.

FYI that I do not work for NOW, just a NOW customer trying to help
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RoyB
Legend
‎01-01-2023 9:20

In response to Katie87

@Katie87 

How old is the Samsung TV? Only models after 2015 are now supported.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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Jon1
Advocate
‎05-01-2023 19:11

I have got this message tonight, I am watching via a Roku 4k stick and everything else on the stick is working fine.   The message from Now additional reads "You cant watch on this device because you're streaming on too many devices at once" which is nonsense.  I live on my own and beyond typing this message the internet connection is not currently being used for anything else at the moment.  I am also on Sky Unlimited Broadband.

I have deleted and re-installed the Now TV app which hasn't resolved the issue

Any ideas gratefully received, many thanks 

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RoyB
Legend
‎06-01-2023 9:28

In response to Jon1

@Jon1 

Try it again now.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Jon1
Advocate
‎06-01-2023 17:36

All appears to be working fine now @RoyB, many thanks

 

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