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Anonymous User
Not applicable

Something went wrong. Again.

Trying to watch Riviera 3.  Episode 3. "Something went wrong".  Again.  This happens every night.  Checked the internet connection. Netflix is fine.  So we try again.  Then discover that NowTV has no idea where we had got to and makes us start again.  So, try fast forwarding.   Stop. Start playing to see where we are.  Then drops out and takes us back to the beginning again.

 

I've seen flakey systems but NowTV are right up there at the top.

25 Replies
gavs82008
Legend 5
Legend 5

@Anonymous User 

What device are you using to watch Now TV?

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

I am getting the same error this morning on my roku express when trying to use the NowTV app, was working fine last night and all other apps are logged in and working ok, but cannot use NowTV.

Anonymous User
Not applicable

Same here on my set top box...

Wifi working normally, can watch Disney plus etc on the set top box, just won't let me watch Now TV ...says "Sorry, something went wrong. " when I try to log in. 

Weirdly if i go to nowtv.com on my phone browser and try to log in/view my passes it won't let me if I use the wifi.  If I'm on cellular data it's fine.  I have reset wifi, same result.  Suspect it's a central Now TV issue

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

I would be inclined to either try factory resetting your Router or leave the power off on the Router for about 30 minutes.

 

Where it sounds to me that you may have a rogue IP address on your Router that NowTV doesn't like if it's happening to all your NowTV playback devices when using your Home Router.

 

Can't guarantee it will work, but worth a try.

Anonymous User
Not applicable

I don't think so.  They seem to be having a massive outage at the moment.  Can't sign into the TV app, signing into the website takes ages, and if you manage to get in the Passes section says "We're having trouble displaying your Passes."

 

This community board is the only thing that's working.

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

No problems down in South Wales Watching with my Cinema and Sports pass with my NowTV 4K box so it can't be effecting everybody and there would be hundreds of posts littered on the forum.

 

 

superglo2012
Scholar 2

I had this twice last night watching a program definitely not my error it is Now Tv that needs to correct this as customers are paying for a service

Anonymous User
Not applicable

OK, so maybe it affects certain people logging in.  I have been having "something went wrong" messages for several days, and the Passes section of the website has been malfunctioning for several days.

 

UPDATE: Seems to be working again now, although there is still a fault on the website when I try to take advantage of a Passes offer when I try to cancel.

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

I would only be tempted to switch off your Router for about 30 minutes if all your playback NowTV devices are stuck permanently with the "Something Went Wrong" error message .

 

If it's intermittent across different NowTV devices or comes or go then there is an issue at NowTV end (either account or device hardware / software related) and live chat might be the best point of call to flag it up.

Anonymous User
Not applicable

Chat ?  All I get is that useless bot.  Is it not possible to chat with a human ?

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Use this link to find the green chat button to click on.

 

If you manage to open up a live chat there will be an online web chat Advisor (real person) on the other end in real time.

 

Should the chat button not open for you, then try a different internet browser.

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

Anonymous User
Not applicable

Supplementary question.

 

Is Stream quality of around 4300 OK for HD, please ?

 

TIA

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

The 4800 streaming figure is 720p usually with a non Boost Pass.

 

Where if you are seeing 7831 this normally denotes 1080p with a Boost Pass.

Anonymous User
Not applicable

I have a boost pass and was watching Riviera in HD.  So possibly that figure of 4300 or so is not adequate?  My download speed actually has dropped, I just noticed and is now only around 6.5Mbps.  It used to be 10+

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

According to the NowTV Boost help article you need about 12 Mbps to take advantage of the full 7831 for 1080p Boost.

 

So if you are only getting around 6.5 Mbps at the moment that might explain why you are only seeing 4800 when pressing the info button on your streaming device.

 

 

Anonymous User
Not applicable

That happened to me when I tried to cancel my 6 month passes... the offer prices just would not work and then disappeared totally when I logged back in on a different device... I'm fuming but cannot get through to anyone to complain about it. Have never had an issue with Now TV but now this AND the something went wrong message every 5-10 minutes that takes me right back to the beginning. Not good service

Anonymous User
Not applicable

I,m getting same thing, trying to watch a programme and ever 5-10 minutes I get the message

Arish
Advocate

I am having EXACTLY same problem. I have Roku and get disconnected every 10 minutes. REALLY ANNOYING!!😖

Blackfish
Scholar

Just wanted to update. I checked for updates yesterday on our Roku Streaming Stick+, it found one and updated. Once it restarted I went back in to the settings to confirm the update had worked and it then updated again something to do with apps. After that we watched The Grudge all the way through with no issues and later an episode of Guessable, again with no problems. Not sure if the updates fixed the issue or NowTV have fixed it there end?

Anonymous User
Not applicable

@schnapps 

 

Thanks man.  I contacted the ISP and had them refresh my IP address then factory reset the router and it seems to be working ok now.