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fedupwithnowtv4
Advocate

Something went wrong. Again.

Trying to watch Riviera 3.  Episode 3. "Something went wrong".  Again.  This happens every night.  Checked the internet connection. Netflix is fine.  So we try again.  Then discover that NowTV has no idea where we had got to and makes us start again.  So, try fast forwarding.   Stop. Start playing to see where we are.  Then drops out and takes us back to the beginning again.

 

I've seen flakey systems but NowTV are right up there at the top.

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25 Replies
gavs82008
Legend 5
Legend 5

Re: Something went wrong. Again.

@fedupwithnowtv4 

What device are you using to watch Now TV?


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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Roku2020_
Advocate

Re: Something went wrong. Again.

I am getting the same error this morning on my roku express when trying to use the NowTV app, was working fine last night and all other apps are logged in and working ok, but cannot use NowTV.

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fedupwithnowtv4
Advocate

Re: Something went wrong. Again.

Humax YouView
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TPWtom
Advocate

Re: Something went wrong. Again.

Same here on my set top box...

Wifi working normally, can watch Disney plus etc on the set top box, just won't let me watch Now TV ...says "Sorry, something went wrong. " when I try to log in. 

Weirdly if i go to nowtv.com on my phone browser and try to log in/view my passes it won't let me if I use the wifi.  If I'm on cellular data it's fine.  I have reset wifi, same result.  Suspect it's a central Now TV issue

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schnapps
Legend 5
Legend 5

Re: Something went wrong. Again.

Hi @TPWtom 

 

I would be inclined to either try factory resetting your Router or leave the power off on the Router for about 30 minutes.

 

Where it sounds to me that you may have a rogue IP address on your Router that NowTV doesn't like if it's happening to all your NowTV playback devices when using your Home Router.

 

Can't guarantee it will work, but worth a try.

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Techno_Mystic
Mentor

Re: Something went wrong. Again.

I don't think so.  They seem to be having a massive outage at the moment.  Can't sign into the TV app, signing into the website takes ages, and if you manage to get in the Passes section says "We're having trouble displaying your Passes."

 

This community board is the only thing that's working.

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schnapps
Legend 5
Legend 5

Re: Something went wrong. Again.

Hi @Techno_Mystic 

 

No problems down in South Wales Watching with my Cinema and Sports pass with my NowTV 4K box so it can't be effecting everybody and there would be hundreds of posts littered on the forum.

 

 

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superglo2012
Scholar 2

Re: Something went wrong. Again.

I had this twice last night watching a program definitely not my error it is Now Tv that needs to correct this as customers are paying for a service

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Techno_Mystic
Mentor

Re: Something went wrong. Again.

OK, so maybe it affects certain people logging in.  I have been having "something went wrong" messages for several days, and the Passes section of the website has been malfunctioning for several days.

 

UPDATE: Seems to be working again now, although there is still a fault on the website when I try to take advantage of a Passes offer when I try to cancel.

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