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Anonymous User
Not applicable

Something's not right, give it a moment or check internet connection

Cannot stream Now Tv on our smart Tv. 

As soon as we try to stream a film, the coloured circles go round for a while then the message ‘Unknown page error’ comes up with ‘Something’s not right. Give it a moment or check the internet connection’. 

Nothing wrong with internet connection as we can access Netflix and all other apps fine. 

Billing all up to date as last payment went out on 18th Dec but in my acc details on Now Tv it says there is no payments taken or no future payment set up! 

Really strange as we have had Now Tv for 3 years with no problems at all until now!

Any suggestions?????

  • LG
10 REPLIES 10
Anonymous User
Not applicable

log out of your account on a PC  reboot your router , log back into your account and navigate to your credit card information in the payment section....re enter youre card details, regardless if they are ok and up to date..

 

you can also download the app for youre phone log in and out on that also ..

 

this should fix your problem