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Brynik
Newbie

Something's not right, give it a moment or check internet connection

Cannot stream Now Tv on our smart Tv. 

As soon as we try to stream a film, the coloured circles go round for a while then the message ‘Unknown page error’ comes up with ‘Something’s not right. Give it a moment or check the internet connection’. 

Nothing wrong with internet connection as we can access Netflix and all other apps fine. 

Billing all up to date as last payment went out on 18th Dec but in my acc details on Now Tv it says there is no payments taken or no future payment set up! 

Really strange as we have had Now Tv for 3 years with no problems at all until now!

Any suggestions?????

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3 Replies
Math1
Mentor

Re: Something's not right, give it a moment or check internet connection

My NowTV app on LG TV is doing the same, never had issues with NowTV STBs.

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NOW TV Team Niamh-D
NOW TV Team

Re: Something's not right, give it a moment or check internet connection


@Brynik wrote:

Cannot stream Now Tv on our smart Tv. 

As soon as we try to stream a film, the coloured circles go round for a while then the message ‘Unknown page error’ comes up with ‘Something’s not right. Give it a moment or check the internet connection’. 

Nothing wrong with internet connection as we can access Netflix and all other apps fine. 

Billing all up to date as last payment went out on 18th Dec but in my acc details on Now Tv it says there is no payments taken or no future payment set up! 

Really strange as we have had Now Tv for 3 years with no problems at all until now!

Any suggestions?????


Welcome to the Forum 🙂

we are sorry to see you are experiencing these issues with your NOWTV app on your boxes, have you tried changing the HDMI cables or checking the internet connection as this can affect the NOWTV as well as it streams via the internet. Also you can try checking for software updates 

On your NOW TV remote:

  1. Quickly press Home x5, Fast Forward x3 then Rewind x2 in this order.
  2. Select Update Software then press OK.

These instructions can also be found at  http://help.nowtv.com/article/Error-011-NOW-TV-Box.

If this doesn't work, try unplugging the NOW TV box and wireless router for a few minutes the plug them back in starting with the wireless router. You'll need to set your NOW TV box back up and once you've done this, go back to the NOW TV app and try playing out again.

 

OR if this doesn't work try resetting the box 

 

Hard reset

On the back of the NOW TV box, or bottom of the NOW TV Smart box, press the Reset button for at least 30 seconds (the screen may go blank before the time's up but it's important to continue to hold in the button for the full 30 seconds).

Factory reset

Using your NOW TV remote:

  1. Go to Settings and selectSystem.
  2. Select Factory Reset.
  3. Select Factory reset everythingand press the Play / Pausebutton three times.

 

Thanks Niamh

NOWTV Team 😉

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ara1
Advocate

Re: Something's not right, give it a moment or check internet connection

How do you fix this error on the windows 10 app. Been searching for a fix for a good 6 months now. And the old "uninstall and reinstall" advice just does not work. 

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