Now tv has been working fine for past few years , no problems at all .
now a few days ago while watching sky sports golf it freezes when the adverts come on . Fine when the golf is on but as soon as the adverts start it freezes . Never happens when golf or other sports Chanel is on .
I am viewing on a Samsung tv with built in now tv app . Not wireless connection but hard wired from router
have reinstalled app and router ect but still happening have good internet speed via fibre to outside the house .
why has this started and why only when ads come on . Thanks for any help and advice
Solved! Go to Solution.
Have you tried rebooting the TV and router?
No need to mark my post as a solution since it was of no help 😛
To ask a daft question do you have boost?
Take it this is live your watching too?
It’s very possible but wouldn’t want you to spend more money just in case it won’t work. Is it just that channel? Have you been able to try any others even if it is entertainment (assuming you have the membership)?
With all live channels you’ll always get adverts. With the films it’ll only be before and after.
Have you tried any other devices like your mobile or a tablet?
Otherwise I’m out of ideas and would say to report with staff via live chat. To get live chat you need to click “chat online” within the green box. Don’t hit “get help quicker” as this is a bot.
Or you can email support using the address from the below picture.
Boost won’t stop ads on live programmes.
Never said they did 😜 was trying to see if it was boost related or not
Thought you might have been, but not sure if @Parauk knew that, so wanted to set his expectations correctly 😛
Yes did all that , still freezing in the ads, I still can’t understand why its just started to do this after a couple of years trouble free
And why only when the ads come on, if it was weak connection then the golf would freeze but it does not