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Parauk
Mentor

Sky sports golf freezing only when adverts come on

Now tv has been working fine for past few years , no problems at all . 
now a few days ago while watching sky sports golf it freezes when the adverts come on . Fine when the golf is on but as soon as the adverts start it freezes . Never happens when golf or other sports Chanel is on .

I am viewing on a Samsung tv with built in now tv app . Not wireless connection but hard wired from router 

have reinstalled app and router ect but still happening have good internet speed via fibre to outside the house . 
why has this started and why only when ads come on . Thanks for any help and advice 

1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@Parauk 

Have you tried rebooting the TV and router?

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

12 REPLIES 12
RoyB
Legend

@gavs82008 

Thought you might have been, but not sure if @Parauk knew that, so wanted to set his expectations correctly 😛

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Parauk
Mentor

Yes did all that , still freezing in the ads, I still can’t understand why its just started to do this after a couple of years trouble free
And why only when the ads come on, if it was weak connection then the golf would freeze but it does not

Parauk
Mentor

would like to thank you all for your help and interest