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Anonymous User
Not applicable

Since upgrading to Boost, very slow

Only upgraded to Boost to get two users to be able to watch at same time. However since upgrade very slow, constant buffering. My question is, does boost "upgrade" the video quality. I'm not technical but did I see the Boost mention "720p HD quality", and perhaps on the basic service I was on less than that?

13 REPLIES 13
Anonymous User
Not applicable
Thank-you. Will look at changing settings.
redchiz1
Champion 2

OK, do let us know how you get on. What is your broadband download speed, typically? 

Anonymous User
Not applicable

30 Mb/s avg. The problem is when daughter is also streaming. When not in the house, Now works perfectly. As I said though, we both used to stream OK, it;s only since I activated Boost? cheers

Anonymous User
Not applicable

Hi

Ref - Video Quality setting from Standard to Low on one/both of your viewing devices to see if that will allow you a buffer-free experience.

How do you do this? Can't seem to find anywhere in my account to do this?

Cheers