Signed up to Now end of Oct 21, on top of existing BT package.
BT box hardware failed 2 weeks ago and we got a new BT set top box. Also got a new Smart TV 2 weeks ago. Unable to sign in to NOW TV on Smart TV app OR through the set top box apps. The only options it gives us is to start a new 7 day free trial or to buy a new subscription through BT (or to cancel altogether) - it will NOT give us a sign-in screen to watch anything at all with our sign-in details...... but I can still do this through my mobile app, just click on a programme and I can see it on mobile straight away.
When the TV and the set top boxes were replaced, did that wipe off our ability to sign in completely?
Didn't want to set it up through BT account again and we end up paying for 2 accounts?