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Boo22
Advocate

‎14-05-2022 17:07

Screen just freezes

When I click on tv programmes to watch nothing happens, was working fine till this morning

0
6 REPLIES 6
gavs82008
Legend 5
Legend 5

‎14-05-2022 17:28

@Boo22 

What device are you using? 
Is it connected via Ethernet or Wi-Fi?

 

What are you trying to watch?

FYI that I do not work for NOW, just a NOW customer trying to help
0
Boo22
Advocate

‎14-05-2022 20:46

In response to gavs82008
I use both my tablet and on smart tv
0
gavs82008
Legend 5
Legend 5

‎15-05-2022 9:28

In response to Boo22

@Boo22 

So is the TV connected via Ethernet or Wi-Fi?

 

What are you trying to watch?

 

Have you tried unplugging the router for a few minutes?

FYI that I do not work for NOW, just a NOW customer trying to help
0
Boo22
Advocate

‎15-05-2022 10:17

In response to gavs82008
Wi-Fi. Was trying to continue watching Gangs of London
0
gavs82008
Legend 5
Legend 5

‎15-05-2022 11:38

In response to Boo22

@Boo22 

Have you tried unplugging the router?

 

Also try rebooting your tablet and TV.

 

Is the tablet Android or Apple?

FYI that I do not work for NOW, just a NOW customer trying to help
0
Boo22
Advocate

‎15-05-2022 14:35

In response to gavs82008
Done it all
0