Samsung smart tv stuck on cookie consent

[Glennbloke]

Now been cut off mid conversation twice on chat so given up on that. Now Tv app will not move on from cookie consent page. Deleted app. Doible checked latest ver (7.13.6)

tv firmware up to date. 

if I cannot watch the app I will be cancelling my subscription

[redchiz1]

We can't really help much here I'm afraid, this is a user based forum. How old is the Samsung TV? Have you tried a full reset on it? Are you able to access NOW TV via other devices? 

[schnapps]

Hi @Glennbloke 

A few people have reported this.

Over on NOW Twitter help, they suggested closing the NOW App, unplug the power to the Samsung Smart TV (say for 2 minutes) then try the NOW App again which should clear the Cookies message.

I don't own a Samsung Smart TV to confirm if the above helps or not.

[Glennbloke]

Thank you I will try that. I did via the tv menu clear all the cache memory but that didn’t help either. Difficult to get an answer to whether this is a Samsung or Nowtv issue.

[redchiz1]

Have a look at the Samsung TV dropdown in the help article here:

https://help.nowtv.com/article/get-now-on-my-device

[SteGee]

Hi,

I have the same problem.  The NOW TV app worked fine then has stopped for some reason and gets stuck on the cookie permissions page.  Having read the replies I decided not to waste time trying to fix it and just plugged a Fire TV stick into the TV's HDMI socket.  I was lucky enough to have one spare we keep for holidays etc.  I suggest you watch out for Amazon sales when you can pick one up quite cheaply.

[schnapps]

As anybody tried leaving the cookies consent page screen on the television for a couple of minutes and then tried clicking the buttons? 

Only reason I have mentioned it, is because this is how somebody with a NOW Stick resolved the stuck cookies consent message on their playback device.

Might be worth a try if you haven't done it already.

Unfortunately I don't own a Samsung Smart TV to try when this message pops up on the television screen.