Samsung TV won't recognise my account

[Anonymous User]

Hello can any one help? Set up account on Samsung phone but intend to watch on my tv. TV saying doesn't recognise my email address or password. Works perfectly on my phone. Any ideas??

[SeeMoreDigital]

Hi @Anonymous User,

Do you have any special characters in your current username and/or password, such as an % or + or $ etc?

It would appear that recent NOW TV 'app' updates have either broke or withdrawn support for some special characters...

Cheers

[Anonymous User]

Hi and thanks for the assistance. My user name is my email address. Could
that be it, do you think?

Thanks

[SeeMoreDigital]

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@Anonymous User wrote:
Hi and thanks for the assistance. My user name is my email address. Could that be it, do you think?

Thanks

---

Yes. Your NOW TV 'user name' is most probably not your email address 😉

[Anonymous User]

I'm having this issue too, not recognising my username or password on my Samsung smart tv but is fine through IOS app/safari.

No special characters in either user/pass.

Help!

[Anonymous User]

Hi there
Sorry the fix was an easy one. The problem was I originally logged on on my
Samsung galaxy phone. The accounts didn't marry up. I gave it another
couple of days and tried again. It worked fine. How long since you
originally arranged your account and did you do it on your phone?

[Anonymous User]

Same issue here: simple username and password without any special characters, login works fine in a web browser, but Samsung TV app refuses to log in. It breaks down at the captcha, with generic "There seems to be an issue with your account.

Most likely a bug with the latest release, which will hopefuilly be resolved before too long; the Samsung app has been buggy for a while (my experience).

I love the advice at the bottom of the screen: "Having trouble? Go to NOWTV.com". Very helpful 😐

[Anonymous User]

Well, here's someone else with the same problem.I would say that the evidence base is building for problems due to the recent NowTv app update(s).

I have used the NowTv app since day 1 in 2016 and it's worked perfectly without a single glitch, until ...

Yesterday, my daughter logged me out of the app, to log in with her account (and passes). Sadly neither of us can now log in so we are completely locked out of the service "There seems to be an issue with your account" (red banner heading).

Nothing else has changed, all other devices/logins work perfectly, no special characters in my username/password. All we tried to do was to re-login to the NowTv app, which I see has been updated! Please can the developers be alerted.

TV = UE43J5500 (software version 1480)

App = 1.0.31 (7.6.17)

[Anonymous User]

Still having the same issue here, running v1.0.31 on Samsung TV.

I'm logged in fine with Roku, iPhone and MacOS apps, but Samsung TV app will not log in. Just the infuriating error message "There seems to be an issue with your account." All other apps on TV work fine (Amazon Prime, BBC iPlayer etc) so it is not a connectivity issue.

Troubleshooting steps attempted:

- reinstalled NOWTV app

- attempted login with another account

- restarted internet router

- restarted TV at mains power

NOWTV support have now escalated the issue, and I'm hoping to hear back within 48 hours. Judging by this thread, it is a common issue with the current release. Anybody else found a fix?

[Anonymous User]

@Anonymous User@Anonymous User@Anonymous User@Anonymous User@SeeMoreDigital This issue is now resolved, Please launch th app again and you will be prompt to do another update please do this and the player should be working then. 🙂