29-05-2018 17:42
Hi,
I was watching a show on the NowTV Smart TV App and I discovered that the sound on my TV wouldn't increase/decrease using the TV remote. When I open other apps or connections the sound change function works perfectly and so I'm not sure if this issue is related directly to the app or to my television remote.
Any help would be appreciated as this now means to turn the volume up/down on a show I have to exit the app temporarily.
Thank you
Solved! Go to Solution.
05-06-2018 13:39
@Anonymous User @Anonymous User @Anonymous User @Anonymous User @Anonymous User
Hi All,
This issue should now be fixed!
You might need to restart the app to see the change.
Do post again if you're still having the issue after this.
Thanks
Simon
NOW TV
29-05-2018 19:27
I had thought it might be update related but I tried the other Samsung Smart TV in house, admitedly a different model, and that worked fine
29-05-2018 20:01
@Anonymous User
Oh that's interesting, to be fair I wouldn't know what model tv mine is. My other tv is LG and that one is fine though.
Something has gone on at NOW TV HQ as others have posted about their watch list going wrong...wish they would stop with the 'updates' never known one not to cause an issue 🙂
29-05-2018 20:42
I can't speak to missing watch lists or anything else but if updates are having side effects like that they probably shouldn't get rolled out so quickly
31-05-2018 17:46
Having the same problem with my Samsung TV , namely not being able to use the volume control within the app. First noticed it on 29th May, then it started working again on the 30th .
Now it's not working again !!!
What is going on with this App?
The problem with the watchlist seems to have been solved , but as for the volume control, it is totally unacceptable having to exit the app the restart it to change the volume.
If this continues the only option is to cancel the subscription.
31-05-2018 20:02
31-05-2018 21:49
01-06-2018 8:32
01-06-2018 12:19
I have exactly the same problem on both my Samsung TVs.