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Anonymous User
Not applicable

Samsung NowTV app not visible

Hi

I have a Samsung smart TV that the NowTV sites says supports NowTV. In the Samsung apps there is no trace of NowTV. How do I get it there so I can select it?

(My NowTV account is ok as it works on iPad and phone, also I signed up to a Samsung account)

thanks for advice

1 ACCEPTED SOLUTION
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

That is an older model E series Samsung Smart TV which is identified by the letter E and does not support the NowTV App.

 

I believe Samsung Smart TV's that support the NowTV App starts from the J series.

 

My Dad owns a H series Samsung Smart TV and his television is also not supported when it comes to the NowTV App inbuilt into the TV.

 

Where my Dad uses a NowTV box with his Samsung TV.

 

Have a read of this linked help article below on ways to watch NowTV (click the green drop down arrow on the article to expand the on screen information).

 

https://help.nowtv.com/article/what-devices-can-i-use-to-watch-now-tv

 

If you don't own a suitable device from the list, maybe consider a NowTV smart stick ?

 

 

 

View solution in original post

17 REPLIES 17
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

See if anything in this linked thread below helps.

 

https://community.nowtv.com/t5/Set-top-boxes-Smart-TVs/Cna-t-get-the-app-on-Samsung-TV/m-p/529433 

 

 

Anonymous User
Not applicable

I have a Samsung UE55RU7020 which should be supported but I can’t load the app. Any ideas?!

Anonymous User
Not applicable

Now tv device no longer supported  ?? just bought a sports ty pass 16th can not watch my team what gives?

 

Samsung model model le40c530f1

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Sounds to me you have an old white NowTV box hooked up to your television, where the Samsung TV model you have posted never had the native NowTV inbuilt App on it.

 

If you was using the old white box, you should have received an email from NowTV and a message pop up on the television screen when using the box that from the 6th of October 2020 this version of the box will cease to operate.

 

NowTV are offering a free NowTV Stick if the white box is your main primary NowTV streaming device.

 

Maybe jump over to live chat and see if they will offer you a free Stick has a replacement and with regards to the Sports Pass if you haven't got another device to watch it on, then ask NowTV live chat for a refund.

 

Use the green chat button on the link page below to reach live chat.

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

Anonymous User
Not applicable

Hi, I have a 2018 Samsung UA43NU7100 but the app is not visible,  does anyone know why?

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Was the NowTV App available when you first purchased the television ?

 

Have you tried searching for the NowTV App in your Samsung Smart TV App Store ?

 

What regional setting have you used if applicable in the Samsung TV menu settings ?

 

Are you based in the Channel Islands ?

 

I don't own a Samsung Tizen Smart TV, so hopefully an owner on the forum that uses the NU7100 series will come along and offer more help.

Anonymous User
Not applicable

Hi @schnapps 

 

I've tried searching and it doesn't find it.

 

I'm in the Isle of man so maybe that's the problem.

 

Not sure about the regional settings and can't find it in settings.

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

You should be able to watch NowTV based in the Isle of Man.

 

https://help.nowtv.com/article/can-i-watch-now-tv-abroad 

 

Make sure your TV and Router is set to the UK region and maybe see if something in these link helps.

 

https://community.nowtv.com/t5/Set-top-boxes-Smart-TVs/Have-app-on-TV-but-can-t-download-it/m-p/452259#M4846 

 

https://eu.community.samsung.com/t5/tv/disney-plus-on-ue50ru7020kxxu/td-p/1651845