Hi- you have my symapthies. I also have a SMART Samsung TV with the Now TV app pre-installed. Up until a week or so ago no problems but now the app won't load; when selected i just get a blank white screen. I have reset the smart hub, the router, factory setting, everything but no joy. Fed up....
Same here. I did a live chat about 10 days ago, with a claim that it was being escalated further up the team. Heard nothing back and app still doesn't work.
Might as well just cancel my subscription until it is resolved. Not very happy 😞
I have video clips of it trying to load but when I attach them and post, the screen just refreshes without the video being posted to the message board.
Thanks for letting us know.
If you could upload the video to youtube then send the link to us that would be great.
Thanks for getting in touch with us here at NOW TV.
We’re sorry to hear about the issues you have encountered with your Samsung Smart TV.
In order for us to investigate this further, can you please provide the following information so we can report back to our tech team;
- TV Model Number
- What happens exactly
- If you can, please post a video of the issue
- Are you able to let us know when this issue happens
- Do you receive any error messages at all
- The firmware of your TV, which can be found in Settings > About
- The NOW TV App version which can be found in the Samsung Store
In addition to the information above, can you please send across your IP address that your TV is connected to?