09-05-2018 9:30
Samsung 5 Series M5520 Class Smart TV with pre installed Now TV App not working.
The app wont even open. Nothing. Tried reinstalling. Tried rebooting tv and internet. Nothing.
12-05-2018 12:49
13-05-2018 17:52
Has this issue been fixed yet or any news what is being done, all I get since the recent update is a white screen, as it is a pre installed app, I can' remove it to reinstall it, so can' try that
13-05-2018 17:57
13-05-2018 18:06
15-05-2018 9:40
16-05-2018 10:57
Thanks for getting in touch with us here at NOW TV.
We’re sorry to hear about the issues you have encountered with your Samsung Smart TV.
In order for us to investigate this further, can you please provide the following information so we can report back to our tech team;
Thanks,
Karl
16-05-2018 11:03
1)Samsung 7 series UE55 MU7070
2) app fails to start
3) Happens everytime. Cant use app
4) no error messages
5) Tv firmware is up to date
6) Now Tv app is the latest - auto-updated on the 8th May
Thanks.
17-05-2018 20:59
TV Model Number: UE32M5520
App won’t launch.
Happens every time.
No error messages.
Software version: T-KTSDEUC-1210.8
NOW TV app version: 2.0.1 updated 10/05/2018
17-05-2018 21:03
I have video clips of it trying to load but when I attach them and post, the screen just refreshes without the video being posted to the message board.
21-05-2018 15:19
@Anonymous User wrote:
I have video clips of it trying to load but when I attach them and post, the screen just refreshes without the video being posted to the message board.
Hi Eros,
Thanks for letting us know.
If you could upload the video to youtube then send the link to us that would be great.
Thanks,
Karl