For the last week or so I have not been able to get the Now TV app on my Samsung UE43KS7500 to work. I've had the TV for a few months and it's been fine up until now.
The internet connection is fine - I can watch Iplayer and use other apps. The remote is working fine for eevrything else - its just Now TV that is causing problems.
There are a few different thigns that happen but they all seem to revolve around the app not responding to the remote. At the moment it is stuck on the MyTV option and won't go anywhere else from there. Other times the app has opened on a particular movie page which I then an't then leave. If I press the right click button it usually takes me back to the menu, but then the menu is unresponsive. The other day I was able to watch the Lion King - because the screen opened on this - which would have been fine if I was in a Lion King sort of mood but I wasn't and was unable to get the app to respond in order to let me watch something else. I did manage to get it to work enough to watch The Jungle Book at the weekend after deleting the app from the menu bar and then putting it back again - which was nice - but now it is not not playing nicely again.
There doesn't seem to be a way to completely delete the app and re-install it - the TV won't let you delete this app. I have tried taking it off the menu bar and putting it back again but this isn't making any difference now - I think it may have been coincidence previously - not sure.
Totally agree - I have exactly the same TV and the same issues with NowTV. When it works it's great, but navigation regularly falls over with unpredictable results and then hangs. Exiting and re-entering sometimes resets it and it will work ok for a while. All other player apps work fine, so seems to be a NowTV rather than a TV issue. Lets hope this gets resolved soon........
@Anonymous User wrote:
On this model I am not able to delete the app - the TV won't let me as its one of the standard apps ...
That's a bit odd @Anonymous User. How about performing a 'factory reset'? Or whatever Samsung call it!
It's not really odd. Most smart phones have the same thing. There are standard apps that come with the TV and when you try to delete them a message comes up saying that you can't delete the standard apps. It's just the way the TV is made/sold.
Yes I can do a factory reset but this means that I'll have to go through the milarky of getting everything set up again afterwards. It's the sort of thing that I would do once to sort out a problem but the issue returns I'll have to switch to anther content provider - esp since people have been complaining about this for a while and neither Now or Samsung seem to be doing a lot about it.
But yes I will try that.
Very disappointed in this. Have just signed up to Now TV Movies and am using a Samsung UE55KS7000 latest firmware. The menu is a mess. As others have said, text overlaps, its laggy, you select an option but the view pane is black, you press back to try and solve it and it tries to sign you out. Through patience and time I can eventually view something but I feel like i've wasted my money.
+1 on this issue. I have a UE48JU6500 and get messed up menus (overlapping etc) and lag. No issues watching programs and I find a hard reset of the app (press and hold the exit button on the remote) briefly fixes it. NetFlix, Auntie Beeb's iPlayer and Amazon all fine - just the Now app.
I have exactly the same issue. Sometimes it works and sometimes it just hangs and buffers. It's not the wifi and it works fine with all the other apps. Also now tv works fine on the ipad so it's not an account issue.
can someone at Now try to resolve.