I am having the same issue. When i load up the app on my samsung TV, it doesn't show the menu but for example "Family Faves", when I press down to scroll through them, it just skips to next "menu" like "Recently Added".
Hi @Anonymous User,
It could be a modem/router issue... If you haven't done-so already. Try re-booting your router (by disconnecting the power, waiting 30 seconds and reconnecting the power).
I've had the same thing on my Samsung TV, it's only started happening quite recently, I'd say in the last 6 weeks or so. It gets stuck trying to return to the main homepage and then the pages start lagging and overlaying each other.
My TV is the UE40JU6510 from 2015.
I've found reinstalling is the only solution too.
I have posted on this afresh before I saw this but I seem to have the same problem on the UE43KS7500. Now is pretty unwatchable so I am close to cancelling my contract and going with someone else as there is no point paying for a service that you can't use. On this model I am not able to delete the app - the TV won't let me as its one of the standard apps - so I am stuck with an unusable service. Internet is fine - other online TV apps are working fine. The remote is fine. This just started recently. I have had the TV about a month.
It does seem to be a legitimate 'thing' and I think Now are going to loose customers if they don't address it... they are going to loose me at least.
Yep. Really buggy.
When it works, it's great.
But more often than not it just freezes. Can't move around the screen using remote at all.
Need to uninstall and re-install to correct, and then it works for a while and then not.
Doesn't happen to my Netflix or Amazon apps.