I have a 40" KU6470 6 Series UHD Crystal Colour HDR Smart TV
UE40KU6470UXXU which is on your supported tv's list, I have done a smart hub reset via Samsung remote help and also done a full tv reset. I have the lastest fireware update by Samsung. After both resets Now TV works fine, so i exit Now TV go in again and its still all messed up with a mind of its own. Please can you fix this issue.
Hi @Anonymous User,
What you're seeing there is the 'Sport' services UI (user inferface). Which everyone is able to see even if you are not a sports subscriber!
Sufficed to say, if you selected some actual content you would be asked what duration pass you require 😉
But it wouldn't let me select anything the only thing I could do was exit and this is what I have been saying all along it's just a random screen the pops up when not selected. The screen before was on movies I pushed across and that screen came up ?
I have a persistant problem when using the NOW TV app on my samsung smart TV (Model No. UE40JU6400K).
I start the app and at first sight all looks OK, however when I start navigating the menus what I see on the screen is not what my TV remote is controlling.
For example, I navigate the menu on the left hand side of the screen (using up/down on my remote) to the "search" item. Upon pressing right to try and move the cursor onto the search keypad, the left menu disappears off screen and while I am presented with the search field and all the keys (A-Z) the active cursor seems to still be on the left hand menu which has now disappeared off screen.
After more frantic pressing of the directional keys on my remote I now get the main menu (left menu) back in view, however now the active cursor seems to be on the search keypad which I can no longer see.....
It seems like the resolution of the app is somehow gets out of sync with the TV, or the different "layers" of the app don't scale correctly on it.
I'm really struggling to describe this behaviour. which I know is not very helpful to your developers when they're trying to identify and fix this sort of thing, but its so frustrating.
Has anyone else experienced similar, or are NOW TV support aware of such an issue?
@Anonymous User wrote:
Touch wood my Samsung TV just updated to 1180 and the Now TV app is working fine again 🙂
Nice one @Anonymous User,
Out of interest... What's your NOW TV 'app' version? Which can be found by launching the NOW TV app then visiting: My Account and looking 'top right' of the screen.
I Also have a new Samsung TV - UE65KS9000 - with this problem.
TV seemed to work ok the first few weeks, but then the menus seem to scroll off the screen making it near enough impossible to use the app, as you can't see what your selecting or typing.
Latest Software version 2.20.2 installed.
I'm having the same issues with navigation crashs
the only way to get it to work is to rest the TV (hold down the power button for 10 seconds)
this also seems to cause issues with teh WiFi dropping out!!??? Very frustrating!
So I'm hoping this can help
i have BTTV when I unhook BTTV and delete it in my samsung universal remote I don't see any nav issues now tv works exactly as it should as a native app on my samsung 4K TV .....it appears it may be a universal remote issue....
samsung over to you please....