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Anonymous User
Not applicable
‎22-03-2017 22:55

Samsung 2016 4k Smart Tv App problems

Every now and again the app on our Samsung 4k hdr smart tv suddenly starts rolling the image and flickering like an old video that got chewed up.
Have tried logging out and in, rebooting, uninstalling etc but it keeps happening. Works fine on other devices but got this primarily for our main tv so it needs sorting. Can anyone fix this or is it a known but?
79 Replies
Wentey
Scholar 3
‎20-04-2017 8:20

In response to Anonymous User
I've been having the same issue on my Samsung k8000 working fine for months up until this week have to do a tv reset to make it work as it freezes
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Anonymous User
Not applicable
‎25-04-2017 19:30

In response to Anonymous User

Totally agree - I have exactly the same TV and the same issues with NowTV. When it works it's great, but navigation regularly falls over with unpredictable results and then hangs. Exiting and re-entering sometimes resets it and it will work ok for a while. All other player apps work fine, so seems to be a NowTV rather than a TV issue.  Lets hope this gets resolved soon........

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SeeMoreDigital
Legend 5
Legend 5
‎19-04-2017 21:53

@Anonymous User wrote:

On this model I am not able to delete the app - the TV won't let me as its one of the standard apps ...

That's a bit odd @Anonymous User. How about performing a 'factory reset'? Or whatever Samsung call it!

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Anonymous User
Not applicable
‎21-04-2017 16:27

In response to SeeMoreDigital

It's not really odd. Most smart phones have the same thing. There are standard apps that come with the TV and when you try to delete them a message comes up saying that you can't delete the standard apps. It's just the way the TV is made/sold. 

 

Yes I can do a factory reset but this means that I'll have to go through the milarky of getting everything set up again afterwards. It's the sort of thing that I would do once to sort out a problem but the issue returns I'll have to switch to anther content provider - esp since people have been complaining about this for a while and neither Now or Samsung seem to be doing a lot about it.

 

But yes I will try that.

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Wentey
Scholar 3
‎20-04-2017 8:21

Same issues for me over the last week k8000
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Anonymous User
Not applicable
‎26-04-2017 8:48

I'm another "me too". On my 48JS9000 the nowtv app suffers from multiple issues including hanging, refusing to load, broken navigation and overlapping menus and other rendering problems. Reinstalling the app *may* fix it for a short while but often doesn't.
All othe apps on the TV work fine.
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Anonymous User
Not applicable
‎26-04-2017 11:35

In response to Anonymous User

Very disappointed in this. Have just signed up to Now TV Movies and am using a Samsung UE55KS7000 latest firmware. The menu is a mess. As others have said, text overlaps, its laggy, you select an option but the view pane is black, you press back to try and solve it and it tries to sign you out. Through patience and time I can eventually view something but I feel like i've wasted my money. 

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Anonymous User
Not applicable
‎04-05-2017 18:06

In response to Anonymous User

+1 on this issue.  I have a UE48JU6500 and get messed up menus (overlapping etc) and lag.  No issues watching programs and I find a hard reset of the app (press and hold the exit button on the remote) briefly fixes it.  NetFlix, Auntie Beeb's iPlayer and Amazon all fine - just the Now app.

Anonymous User
Not applicable
‎06-05-2017 16:07

In response to Anonymous User

I have exactly the same issue. Sometimes it works and sometimes it just hangs and buffers. It's not the wifi and it works fine with all the other apps. Also now tv works fine on the ipad so it's not an account issue.

 

can someone at Now try to resolve.

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Anonymous User
Not applicable
‎14-05-2017 8:54

In response to Anonymous User

I have been frustrated by this problem for a while, but an answer given above by RamblingC has helped greatly.

 

Even though sometimes it reoccurs, using a long press on the exit button fixes it every time and I can now use the app consistently.

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Anonymous User
Not applicable
‎12-05-2017 20:25

3 months on and this faulty app still hasn't been fixed?! We cancelled because of this but I was hoping it would get sorted ready for game of thrones...
We have a Samsung ue60ks7000 latest firmware app version etc.
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Anonymous User
Not applicable
‎13-05-2017 10:05

Same Problem here with a Samsung UE55JU6800. Even using NowTV on my Playstation 4 Pro, seems to be lagging in the Navigation menu. It just works because of its sheer computing power but even then, it's slow and buggy. Who wrote those apps?

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Anonymous User
Not applicable
‎13-05-2017 10:25

We have the same problem with overlapping and mixed menus. Most of the time we can't watch now tv. All other things like netflix amazon bbci player work fine its just now tv. Am thinking of canceling my sub.

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Anonymous User
Not applicable
‎14-05-2017 9:06

In response to Anonymous User

Unistalled the app and started again and all is working but I don't think it's going to last.

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Anonymous User
Not applicable
‎14-05-2017 20:49

In response to Anonymous User

Gone again 😞 I have no control over any function you press on something and something else comes up. When I try to hard shut down as soon as I press exit it's gone. I give up.

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Anonymous User
Not applicable
‎26-05-2017 12:04

In response to Anonymous User

I have the same screwy menu problem as others. My TV is the UE65KU6400.

 

This in a NOWTV forum and in 2 months no input to this discussion?

 

@Anonymous User wrote:

Gone again 😞 I have no control over any function you press on something and something else comes up. When I try to hard shut down as soon as I press exit it's gone. I give up.


I have reinstalled the app - works fine for a while

Turn TV off at wall - works fine for a while

Amazone Prime - works fine all the time

BBC iPlayer - fine

ITV hub - another story - other forums

 

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SeeMoreDigital
Legend 5
Legend 5
‎26-05-2017 12:34

In response to Anonymous User

A note to all...

 

If running the NOW TV app on Samsung televisions is anything like running the NOW TV app on LG televisions, it's vital that your televisions software is the most up-to date version.

 

 

Cheers

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Anonymous User
Not applicable
‎26-05-2017 12:51

In response to SeeMoreDigital

I have this problem too; I can't quite believe there's been no positive response from the provider. This is a clearly a coding issue, and should have been an overnight fix for the development team.

 

Please fix! 

Anonymous User
Not applicable
‎26-05-2017 21:01

In response to SeeMoreDigital

I have the most up to date software still have problems though.

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Anonymous User
Not applicable
‎28-05-2017 11:40

Having the same issue on my 65KS8000 tv - the app is unusable and I've decided to cancel my pass until they resolve the issue. Shameful, that no action to fix the problem has been taken in all this time. Incidentally, I too have the latest firmware installed. The navigation buttons often have no effect or produce unpredictable results, preventing me from searching for any programme to view.

The answer is an external NowTV box, but I'm simply not prepared to buy one of these, having paid so much for a tv that is supposed to include this functionality.

Really, someone from either NowTV or Samsung needs to address this issue - that is, if they truely intend to retain their subscribers!

 

Anonymous User
Not applicable
‎08-06-2017 15:18

Same problem here with a Samsung Smart TV, navigation not working and freezes... didn't happen with the Beta version.

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