cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Same Apple TV treated as separate devices

Hi NowTv,

 

A few days ago I joined the Apple TV NowTV Beta app program.

My Account is showing my only Apple TV as two separate devices, which is taking up my device allocation as I’m only allowed 4 devices.

Can someone from NowTV remove the Apple TV device which was viewed at the oldest date, therefore leaving the one that I most recently viewed. I would like to be able to add another device without waiting for the next calendar month please.

 

Thank you

1 ACCEPTED SOLUTION
schnapps
Legend 5
Legend 5

Hi @Anonymous User

Jump over to live chat and ask them to remove the unwanted device on your account list.

Link here to live chat.

https://help.nowtv.com/contact-us/managing-my-devices

View solution in original post

3 REPLIES 3
schnapps
Legend 5
Legend 5

Hi @Anonymous User

Jump over to live chat and ask them to remove the unwanted device on your account list.

Link here to live chat.

https://help.nowtv.com/contact-us/managing-my-devices

Anonymous User
Not applicable

Thanks schnapps,

 

I had been waiting too long for the live chat to respond so I sent a direct message instead. Hope it gets sorted in next few days.

 

Cheers

schnapps
Legend 5
Legend 5

Hi @Anonymous User

A couple of the NowTV Forum Team can grant new device swaps on customers accounts.

I am not sure which of them are on here tomorrow, but will tag @Graham-S @Tony-D @Anonymous User to see if they can help.

Hopefully one of them will be on the forum sometime tomorrow.