06-05-2017 18:41
22-09-2018 10:35 - edited 22-09-2018 10:36
To clarify, this problem occurs when trying to log in through roku 2.
31-10-2018 14:17
i have tried so many times to log into roku on my tv, i have registered for an account and put in card details , put in the correct password and email but it still wont do it
31-10-2018 14:18
yes think its roku 2 its a new stick that goes in tv a now tv one
06-06-2017 14:20
06-06-2017 14:24
@Anonymous User
Welcome to the forum. Is this the first Roku and/or NOW TV box you've set up? If so, the NOW TV app on these doesn't always work well with passwords with special characters in, make sure yours just contains letters and numbers, or change if not. Also, check on your My Account > Account Details page
https://account.nowtv.com/account-details
to see what your username is, and try logging in with this rather than using your email address.
15-07-2017 18:47
15-07-2017 18:56
Hi @Anonymous User,
Do you have any special characters in your current username and/or password, such as an % or + or $ etc?
It would appear that recent NOW TV 'app' updates have either broken or withdrawn support for some special characters on some playback devices...
Cheers
10-08-2017 14:47
This may be a bit late.
When I tried to register a new ROKU2, using a correct user/pass or email/pass combo, it repeatedly failed.
The workaround was to contact NOWtv support, have all my other devices removed from the list and reinstall them, starting with the ROKU (the order may not be essential).
HTH
06-12-2018 20:40
Same issue here.
Using NOWTV username and password.
Have a login space available.
No special characters and trying to login on a ROKU2 box.
Have others tried the reseting all devices through the helpline and setting the roku box as the first device. Not keen to spend time in a phone queue if it won't work?
Thanks
01-03-2019 9:39
I have the same problem. However till now I had 4 devices registered, so as it is now 1st March I deleted one device and tried to log in on a brand new Roku stick and it says there is a problem. I have checked on my Now TV and it says there are only 3 devices registered...how do I get around this? There are only alpha numeric chars in my password.