06-05-2017 18:41
06-05-2017 18:50
Hi @Anonymous User,
Do you have any special characters in your current username and/or password, such as an % or + or $ etc?
It would appear that when NOW TV issued their last 'app' update for (Roku) hardware playback devices, it broke support for some special characters...
Cheers
06-05-2017 21:13
Hi @Anonymous User,
Usually your NOW TV account 'User Name' is not your email address 😉
06-05-2017 22:21
06-05-2017 22:31
@Anonymous User wrote:
Can you please let me know why it is not working on the Roku?
Provided your NOW TV 'User Name' and 'Password' are correct, there shouldn't be a problem logging into the NOW TV service!
Any more than that, I'm not aware of as I don't work for NOW TV!
01-06-2017 23:25
Am experiencing the same problem as original poster. Tried two accounts on NowTV - both are successful on website but both fail on Roku's NowTV app. All other apps working so not Roku or network issue.
Anyone else with this problem?
02-06-2017 24:11
Problem solved!
Logged in on website and added payment details - that was it. Now am able to login, first try, on Roku.
That was it.
Very poor user experience and documentation. It should have given an appropriate message and job done. That would be far too obvious. That said, the reality is probably a badly designed system with an unintended side effect that was not widely known or understood.
31-08-2018 9:14
Yes, Now TV has not been available on Roku for several days. Message comes up that they couldn’t log me in right now, and it won’t let me sign in. Can be viewed on iPad.
22-09-2018 10:34
I am having the same problem. Can log into now tv on laptop or tablet but when enter username/email and password it tells me that my "account was not set up properly and to go to nowtv.com/account to complete the set up"
Frustrating, I want to buy a week pass for Ryder Cup but I will not if I can't watch on my tv.