Recently updated Now TV is slow

[DC1977]

Since NowTV has updated their streaming ap its now very slow to load and respond.

Should be known as 'Now Slow TV'.

Nothing wrong with our broadband or no. of devices. Happened the second the ap updated to its new look.

Very frustrating and will likely lead us to removing the ap and stopping all paid services next month. Same issue with our friends too who are also leaving.

[Saint1976]

@DC1977 what device make and model are you using? What app version/number are you using?

[ukbobboy]

@DC1977 

Yeah DC

Stuff got slow and clunky since the update.  You know,  you gotta ask why have they rolled out something that's so meh?  Gotta be that their rebranding is more important than retaining their existing customers.

Maybe, just maybe, their future updates will sharpen up on the apps response times, but they'll never tell us.

UK Bob

[nowter-telley]

I think you need to vote with your wallet. Stop purchasing passes, then see if they fix it.

I'm waiting till seals ends and if it isn't fixed, then I'm off to buying/renting content I want on Google play or iTunes. Seems as though it will work out about the same cost.

[koba]

@Saint1976 Out of interest, are you NOT seeing the slowness of the new app?

I’m seeing this on my Roku and AppleTV.

One day the app worked adequately (lets be honest the app has never performed well but it was passable) the next day the new look app was pushed out and it’s slow - on both my platforms. It’s almost unusable.

[Saint1976]

@koba nope, everything works as it did. Like I said in the other thread you commented in, it takes a split second longer to load some thumbnail images but navigation of the app is the same.

There has been two incremental updates on March 31st and April 8th which ironed out some bugs evident on other devices I use and so far so good with those devices as well.

Not great quality I'm afraid due to file attachment limitations here, but see the gif below (when logged into the community) to see on my Roku Premiere I can move around the app quite quickly and shows load in a couple of seconds.

 

[Pat100]

On my AppleTV 4K it's slow because it doesnt allow Siri which is vastly annoying. Otherwise it's OK for speed. Functionally, I think I'll soon be persuaded to drop the very expensive NowTV.

(Search is at the BOTTOM?)

[babbs72]

Agree, mine is almost unusable. Another example of laziness, incompetence and disregard for customers. Who puts out an update without testing it on all platforms, clearly NOW do. I will certainly not be paying for the service until they fix it.

[gavs82008]

@babbs72 

What device are you using for NOW? As I’ve not had many if any issues with my Sony Bravia Android TV

[babbs72]

Nowtv hdmi stick straight into tv. Worked fine but now takes 10 minutes to start a show.