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Hursties
Advocate

Problems with Now and Netgem

I have updated my TalkTalk To fibre optic. I have a separate account with Now TV which before the changeover worked ok on YouView, However the update included a replacement of TalkTalk Tv to Netgem. Although the Netgem has the facilty to log in it will not accept my input to get it to work. However, NOW  works on my tablet so I know that my password etc is correct. TalkTalk have been no help. Anyone can give me advice.

 

3 Replies
redchiz1
Elite 2

You are probably best to reach out to the TalkTalk community forums. I have a Netgem box from them and I logged in to the NOW player fine. The same details as I use for any other device. 

Just one more thing: you say "separate" account, have you set up a NOW service directly with TalkTalk?

Hursties
Advocate

No my account is with NOW

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redchiz1
Elite 2

OK, well as I said the same login details should work. If not, head to TalkTalk.