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Craig2021
Observer

Prime Video

Hi all,

 

Looking for some help. Is anyone having issues with the Prime Video app on their NOWTV Stick?

Once you select a program/film to watch it kicks you straight back to the NOWTV home screen.

I have reinstalled the app, checked for updates and reset the stick to no avail.

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schnapps
Legend 5
Legend 5

Re: Prime Video

Hi @Craig2021 

 

My NOW Stick seems to be running fine when watching Prime Video.

 

Can only suggest the basic stuff like temporary unplug the power to your Stick and Router for about 2 minutes.

 

Maybe also try a different wifi frequency and wifi band on your Router (even if all other Apps are working fine).

 

if using power off your television USB port, then test the stick with the supplied power adapter.

 

Also if you have a second television in the home, temporary test the Now Stick Prime App on the other television.

 

When you said reset, was that a full factory reset of the Stick ?

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Amiga1200
Scholar

Re: Prime Video

My NowTv stick works fine for Prime. I've  been using it most nights recently. It even lets me skip the pre roll ads on Prime like any reputable paid for streaming service would...

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gavs82008
Legend 5
Legend 5

Re: Prime Video

@Amiga1200 

Paramount+ has unskippable adverts 


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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