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Anonymous User
Not applicable

‎14-12-2020 21:10

Poor stream quality

The stream quality has recently gotten so bad it's unwatchable. I've got an LG CX and i'm getting about 75mbps download speeds and whereas my  stream quality used to be 7000 odd it's now down to around 4000 even though i'm paying extra for nowtv boost

  • LG
0
1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

‎14-12-2020 21:29

@Anonymous User 

Have you tried to delete and reinstall the app? 

Worst case you can set the TV back to factory settings. This often squashes bugs on the system.

 

Then there is live chat to report the issue with Now TV staff

https://help.nowtv.com/article/how-to-submit-a-complaint
Make sure to click “chat online” within the green 

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

1 REPLY 1
gavs82008
Legend 5
Legend 5

‎14-12-2020 21:29

@Anonymous User 

Have you tried to delete and reinstall the app? 

Worst case you can set the TV back to factory settings. This often squashes bugs on the system.

 

Then there is live chat to report the issue with Now TV staff

https://help.nowtv.com/article/how-to-submit-a-complaint
Make sure to click “chat online” within the green 

FYI that I do not work for NOW, just a NOW customer trying to help