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Stephen36
Occasional Poster

Poor picture quality when watching sports programmes either via Nowbox or via app on Samsung 6400

I am still perplexed as to why when I watch live football on Now TV ( box or new app) I keep seeing ghost ball images when the ball is in the air and distance shots of players running down the pitch are very juddery. Close up pictures and slow motion  are excellent quality. I do not get any problems when watching live football on ITV or BBC via freeview.    

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SeeMoreDigital Champion 5
Champion 5

Re: Poor picture quality when watching sports programmes either via Nowbox or via app on Samsung 64


@Stephen36 wrote:

So there is nothing I can do then?


Yes... Disable (switch off) your TV's post-processing features (if they are enabled), such as: Auto Motion Plus, Dynamic Contrast, Black Tone, Digital Clean View, MPEG Noise Filter, Sharpness, etc...

 

EDIT: What is the exact model number of your Samsung 'smart' TV?

 

 

Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


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SeeMoreDigital Champion 5
Champion 5

Re: Poor picture quality when watching sports programmes either via Nowbox or via app on Samsung 64

Hi @Stephen36,

 

When you are viewing Sports content using the NOW TV app on your Samsung television, what bitrate are you obtaining? It should be displayed at the top right of you screen, when you select the 'OK/Select' button on the remote control.

 

 

Cheers 


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


Stephen36
Occasional Poster

Re: Poor picture quality when watching sports programmes either via Nowbox or via app on Samsung 64

The bitrate is 4865 on Sky Sports 2 right now.

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commanda6 Champion 2
Champion 2

Re: Poor picture quality when watching sports programmes either via Nowbox or via app on Samsung 64


@Stephen36 wrote:

The bitrate is 4865 on Sky Sports 2 right now.


That's maximum quality @Stephen36 (720p HD)


I do not work for now TV. I am simply a NowTV customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.

If you find posts on the community useful or helpful can you give them Thanks By pressing the thumbs up button. If a post solves a problem you are having can you mark it as an accepted solution.
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Stephen36
Occasional Poster

Re: Poor picture quality when watching sports programmes either via Nowbox or via app on Samsung 64

So there is nothing I can do then?

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commanda6 Champion 2
Champion 2

Re: Poor picture quality when watching sports programmes either via Nowbox or via app on Samsung 64

Hi @Stephen36

 

Assuming it's the standard black box that you have not the smart box. I can understand why the picture might seem a bit jerky/fuzzey as the standard black box outputs all content and 60 Hz. It basically converts the 50 Hz source material into 60 Hz, but your TV should be able to handle the content as is and outputted at 50 Hz. So if you're getting a bit rate of 4865 on the TV then you shouldn't be having any picture quality issues whatsoever the smart box just like the TV is capable of outputting content at 50 Hz.

 

You haven't got any motion processing options switched on on the TV. Have you? If you have switch these off EDIT: . Basically what @SeeMoreDigital has said below, only he's put it/explained it better than me


I do not work for now TV. I am simply a NowTV customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.

If you find posts on the community useful or helpful can you give them Thanks By pressing the thumbs up button. If a post solves a problem you are having can you mark it as an accepted solution.
Highlighted
SeeMoreDigital Champion 5
Champion 5

Re: Poor picture quality when watching sports programmes either via Nowbox or via app on Samsung 64


@Stephen36 wrote:

So there is nothing I can do then?


Yes... Disable (switch off) your TV's post-processing features (if they are enabled), such as: Auto Motion Plus, Dynamic Contrast, Black Tone, Digital Clean View, MPEG Noise Filter, Sharpness, etc...

 

EDIT: What is the exact model number of your Samsung 'smart' TV?

 

 

Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


Stephen36
Occasional Poster

Re: Poor picture quality when watching sports programmes either via Nowbox or via app on Samsung 64

Model is UKE496400.  I will switch off AUTO Motion Plus to see if that has an effect when I watch Brighton/Newcastle tonight and report back.

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SeeMoreDigital Champion 5
Champion 5

Re: Poor picture quality when watching sports programmes either via Nowbox or via app on Samsung 64


@Stephen36 wrote:

Model is UKE496400.


That model number makes no sense to me at all Smiley Surprised


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


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SeeMoreDigital Champion 5
Champion 5

Re: Poor picture quality when watching sports programmes either via Nowbox or via app on Samsung 64

Looks like you have a Samsung UE49KU6400U...


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


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