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Anonymous User
Not applicable
‎14-11-2021 21:30

Nowtv not working on Apple TV 4k

NowTV hasn’t been working on my apple tv for weeks. 

tried deleting and reinstalling. 

all up to date.  

any ideas - just get the buffering circle. 

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9 Replies
Mikeh_
Scholar
‎14-11-2021 22:04

Do you have an ad blocker ? I have one on my eero router which caused the now app to stop working and just show the buffering circle 

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mae-3
Advocate
‎15-11-2021 8:02

In response to Mikeh_

@Anonymous User 

 

Whitelist the following domains for ad-blockers:-

 

assets.adobedtm.com

dpm.demdex.net

 

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Anonymous User
Not applicable
‎15-11-2021 8:13

In response to mae-3
Hi,

Thanks for the replies.

No addblockers used I’m afraid. It’s the out the box Appletv HD set top box.
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gavs82008
Legend 5
Legend 5
‎15-11-2021 10:24

In response to Anonymous User

@Anonymous User 

Is your account setup to UK?

 

Are you searching for NOW or Now Tv? If it’s the latter you won’t find it because the company rebranded back in March.

FYI that I do not work for NOW, just a NOW customer trying to help
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Anonymous User
Not applicable
‎15-11-2021 12:32

In response to gavs82008
Yeah - based in UK.

Been using nowtv for a few years and all of a sudden it just doesn’t work.

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TheCustomer
Mentor
‎21-11-2021 13:25

In response to Anonymous User

Same here

 

Since tvOS 15 Now tv app won't load.

I get a blank screen when I open NowTV

 

tvOS is running 15.1.1

 

I can get to NowTV by deleting & reinstalling the app *every* time I want to watch something

 

(My NowTV account works just fine on other devices)

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nst
Elite
‎21-11-2021 13:55

In response to TheCustomer

@Anonymous User 

@TheCustomer 

 

I would reiterate what @gavs82008  said earlier.

 

Given that there is not a 'widespread' issue with AppleTV 4K owners - it would suggest there's something different your end.

 

I have both the old and new 4K AppleTV box and no such issues here.

 

I know its obvious but do check you are re-downloading the new app and not the old one.

 

Maybe post the app version you are trying to use and we can check if we have the same ones on our AppleTVs.

TheCustomer
Mentor
‎21-11-2021 16:01

In response to nst

thanks for your reply

 

I'm running version 6.5.7

 

It looks like it's the only version in the App Store

 

I've deleted/power cycle/ & reinstalled the app 3 or 4 times... and it looks like this final install has fixed the issue. I can power cycle the Apple TV box and Now tv opens without having to be resinstalled.

 

I'll come back if the problem recurrs

IDW
Mentor
‎03-12-2021 21:20

In response to TheCustomer

Hi - did you solve it?

this is the app to use …

https://apps.apple.com/gb/app/now/id512266300

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