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Anonymous User
Not applicable

Nowtv down?

I watch via a smart tv and it keeps saying it's currently unavailable,  the last few weeks it's been intermittent and just freezes, what's going on? I have 3 passes so dont want to waste them.

I have fast fibre broadband so that's not an issue as everything else works fine, I have even tries boosting the signal on the tv but still the same.

Are they having issues ?

  • LG
1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@Anonymous User 

Ok so a final suggestion and it’s extreme but when I had an LG TV it often fixed any issues I had a with Now TV. 

Was to perform a factory reset to the the TV. 

Hate to say that with Now TV there is no customer phone number, as it’s reserved for broadband customers only. Your 2 options is Live chat and send an email to customer support. 

Hopefully the factory reset will sort it out for you. 

FYI that I do not work for NOW, just a NOW customer trying to help

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12 REPLIES 12
Anonymous User
Not applicable

Does anyone ever get a reply if they email customer services?

as I emailed them yesterday and again today—no reply so far?

gavs82008
Legend 5
Legend 5

@Anonymous User 

If i am being honest I don’t know what the ETA on replies are with Now TV, I’d say give them a few days. With Broadband I understand this might not be of help.

 

 

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Ok.. I’ll wait...