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Anonymous User
Not applicable

NowTV not working on Samsung picture frame TV

NowTV has stopped working on my Samsung picture frame TV, It was working Saturday evening however on Sunday when I selected the app, it goes to a black screen and nothing happens. 


I have removed the app, reset the TV etc  multiple times and it has not made a difference. I can use the app on my phone, laptop and another TV however it will not work on the Samsung picture frame TV. I also deactivated this as a NowTV device (after trying the above) and this hasn't made a difference either. 


Can you please help with how to fix the issue? 

Legend 5
Legend 5

Hi @Anonymous User


Have you tried unplugging the power to the television for about 2 minutes?