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Anonymous User
Not applicable

‎15-02-2020 11:09

NowTV - No longer working; LG App Store Version

LG Support Case: GCU200215026372

 

Feel free to refer reference the above when raising a support ticket with LG.

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Can NowTV please advise when the LG App Store version will be updated to fix "Sorry, there is an error"? App works fine but when you attempt to actually play content it fails.

 

My suspicion given others in the community are having the same issue, NowTV have changed something and forgot to amend the various App stores.


We have tried (several times on each)
 - Re-install the App

 - Restart TV via power button and power itself

 - Tried various times of the day

 - Restart Virgin Hub 3 multiple times.

 

Thank you,

0
12 REPLIES 12
Anonymous User
Not applicable

‎16-11-2020 10:48

In response to Kumnaa's comment

Programs won’t play  you just get the timer icon. 

Online chat they said “It's an on going issue with the LG NOW TV APP, we are trying are best to get this sorted”

 

They couldn’t give a time frame for rectification. 

0
Anonymous User
Not applicable

‎16-11-2020 11:14

In response to Anonymous User's comment

Mine too - for the past 3 days its been doing this.  No response from Now TV....think i'll call them out on twitter, that seems to get the ball rolling on most things.

0
Anonymous User
Not applicable

‎16-11-2020 11:27

Ours too ... and when try to contact via chat it's a dang Bot ... can't get through to an actual person whatsoever ... what the heck's going on NowTV? When are you going to fix this and do we get a refund for the days that we can't use this?