Regards
Andrew
Sent from my iPad
Begin forwarded message:
> From: Andrew Jones
> Date: 16 May 2018 at 14:09:35 BST
> To: NOW TV Help Forum
> Subject: Re: Now tv (NOW TV Community Subscription Update)
>
> Karl F
>
> The models of my Samsung TVs are;
> QE55Q7FAM running software version T-KTMDEUC -1210.8, BT-S
>
> LT24H390 running software version T-KTMDEUC -1210.8
>
> I can’t give you the version of the NOWTV app, because it just won’t load.
>
> Below is a picture of what happens when I try to load or open the application. This issue happened following your update to the app on 9 May 2018. Prior to this everything was fine.
>
> I have been in touch with support case ID 03232086 [ ref:_00DG0BmYO._ 5001p2KRJY8:ref]
>
> No one is telling me what the issue is or what is happening, which is quite poor from a customer service view point.
>
> If their is anything else I can help you with just call me.
>
>
>
> Regards
> Andrew
> Sent from my iPad
>
>> On 16 May 2018, at 10:56, NOW TV Help Forum wrote:
>>
>> Hi PAJ2,
>>
>> Karl-F (Community Manager) posted a new reply in Set top boxes & Smart TVs on 16-05-2018 10:56:
>>
>> Re: Now tv
>>
>> Thanks for getting in touch with us here at NOW TV.
>>
>>
>>
>> We’re sorry to hear about the issues you have encountered with your Samsung Smart TV.
>>
>>
>>
>> In order for us to investigate this further, can you please provide the following information so we can report back to our tech team;
>>
>>
>>
>> TV Model Number What happens exactly If you can, please post a video of the issue Are you able to let us know when this issue happens Do you receive any error messages at all The firmware of your TV, which can be found in Settings > About The NOW TV App version which can be found in the Samsung Store
>> Thanks,
>>
>> Karl
>>
>> Reply | Say thanks
>>
>>
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