I totally agree with you. I'm VERY annoyed that I'm paying for a service and am being forced to watch trailers which I'm not interested in AT ALL
It used to be that I could start watching on the NOWTV app on the phone. Click the progress bar somewhere near the middle then stop the app and start on TV chosing 'watch from the beginning'
I'm really tempted to just cancel my entertainment pass
It's on my LG TV that I tried to watch via the NOWTV app. As soon as I hit play
the trailer started. I don't remember what program it was for, only that it wasn't something
that I welcomed - when I hit play I expect to get 'Your Honor' (or whatever else I chose to
I then picked up my phone and went into the app thinking that I could skip to the middle but now that, too, is forcing me to watch a trailer and if I aborted and try again I get either the same trailer or another but still not the program that I want.
I have emailed Customer Service @NowTV to raise a complaint as I want it official noted then they wont be surprised when I cancel my subscription
Yes they really need to give you the option to skip once you've seen them once. And they released the new app, automatically logging you out, without saying anything. It's like they don't care about customer service.
In a high competition area, its probably not the best attitude.