I totally agree with your comments - I have just paid for NOW TV to watch on either my Samsung Smart TV or on my Mac - neither work (I AM technically savvy and have done all that should be required re downloads etc) I am able to watch the Golf on my smart phone - but golf on a 5" screen is not fun!!
Hi @Anonymous User
If you are using a Samsung 2017 smart TV then according to this linked help article Samsung are aware of a known issue where they can undertake a manual fix on your TV (whatever that means) by contacting Samsung UK TV support.
Hi, We have a Samsung UE55JS9000 TV 2015 model with the Tizen OS.
We have had the same problem since the big upgrade to the Now TV app on Samsung recently. Sometimes hanging on the circles other times on a white screen.
There is a work around that is to "reinstall" the app on the TV. To get to this option you have to go to the full Apps page, then press and hold the select button on the remote until the reinstall option is shown. We have found this needs doing EVERY time you want to launch the app. Really annoying, tempted to get a Now TV box to get around the problem as it's been going o for weeks now, but why should I buy a piece of hardware when the app is at fault?
Either fix the problem please or ditch the app all together.
I found a post from Now TV saying to contact Samsung for a manual fix. I did that via the Samsung online chat and they are going to send me a new / updated level of firmware for the TV on a USB stick that isn't currently available for download. Fingers crossed.
I'm having the exact same issue. Have to turn my tv off at the plug every time. Hardly what you'd expect from a service such as this. Why the lack of urgency to fix such a long-standing issue?