I like your other Samsung tv users can’t get the now tv app to upload my movies. I have now cancelled my monthly pass as it pointless paying for something that doesn’t work...not sure what the problem is but I’ve tried everything..
Have you had a reply or a resolution to fix the problem? This has only started happening to ours in the last few days. Can't find a way to speak to anyone at Now Tv either. Paying for entertainment Kids and Movies but none work.
If you are using a Samsung 2017 smart TV then according to this linked help article Samsung are aware of a known issue where they can undertake a manual fix on your TV (whatever that means) by contacting Samsung UK TV support.