30-05-2018 20:19
31-05-2018 19:08
I like the original poster have a Samsung smart tv, model, UE40MU6400 it has been reset, had the router firewall turned off, I have made sure that the TV has the latest available firmware update and I have made sure that there are no conflicts on my devices page and I have tried every other available help that has been posted on this forum BUT since the 10th May, since the Now tv app was updated I have been unable (like many, many, others) to either start the app that I have paid for, or watch any content so WHEN WILL this be fixed as Now tv are surely in breach of a contract regarding the delivery of a service that they (SKY) are not providing to the end user. If I have missed any updates that anyone has as to when this might be fixed I would gladly like to know,
Cheers
07-07-2018 15:17
Hi. I am also having this problem.
I have even spoken to Samsung who say they is a problem with the app and that it is being worked on. But how long do we have to wait to be able to watch Now TV on a tv not an iPad?
08-07-2018 18:48
I also have the same issue with the Now Tv app on my Samsung tv. 2017 4k model. I have tried all of the advise given to me my Samsung but this did not work. Netflix and other apps all work fine. Any advise would be welcome.
09-07-2018 13:31
Hi my samsung tv wont load the now tv app. I have tried to reset the tv and still no luck. How can i get it working?
22-07-2018 15:03
Hi same problem here, I found that I had to reset the Samsung smart hub loosing all my data to get it back. Bit of a pain as you have to log back into everything once again.
Anyway I hope this helps
24-07-2018 20:07
If turn tv off from power plug, it works, very annoying tho.
Have to do each time watch now tv.
27-07-2018 20:41
Hello.
We have this problem on a Samsung QLED TV (Q7F). The Now TV app does not open at all. The problem started a couple of days ago - on opening the app all we got was a black screen.
We have tried many things, including suggestions found online - switched off, unplugged, removed and re-added the app, held down the TV on/off button on the remote control, checked we have the latest Samsung firmware (we do), reset the Smart Hub (palava), ... , etc. - and nothing has worked.
Please can someone explain what the issue is and say what we need to do to resolve it? Thank you.
14-11-2021 20:00
turned power off at mains switch, waited 10 secs, turned on - all OK> Thanks to community member who pointed me ar this solution
15-11-2021 21:41
Thanks. That simple solution just worked for me after spending ages trying to redownload the app.