18-07-2017 19:57
Hi can anyone help with an issue I am having with now tv on my LG tv. I can log in and it brings up the home screen and I click on a episode and it does not show a picture, all I have is sound with the watch now on the screen with no picture at all. Really frustrating 😡
18-07-2017 20:27
Hi and welcome to the forum @Anonymous User,
Sorry to hear you're having problems. In order to help you, can you please provide the following information: -
Sufficed to say, the more detailed information you are able to provide, the easier it will be for us and/or the NOW TV developers to work out a solution for you!
Cheers
18-07-2017 22:59 - edited 18-07-2017 23:08
Hi. I am also having this issue since yesterday on LG tv.
i subscribed to NOW TV about a month ago.
Everything was working fine until yesterday.
Model number is 55UH950V-ZA
Not sure how to find software version
There is no app version on top of screen
I have tried to delete and reinstall but it doesn't work
Ethernet connection
Virgin is the service provider
Have not tried to reboot router
I have access through other devices.
18-07-2017 23:06
19-07-2017 9:40
@Anonymous User wrote:
Not sure how to find software version
Hi @Anonymous User,
For future reference here's what you need to do: -
It's important that you always have the newest version of the TV manufacturers software installed.
Cheers